FAQ
Campervan Rental Basics
What’s included in the campervan rental?
Your rental includes unlimited mileage, basic insurance with deductible, camping table and chairs, auxiliary leisure battery, stationary heating, and all the essentials for a comfortable trip.
Can I drive the campervan with a foreign license?
Yes, a valid driver’s license from your home country is all you need. The minimum driver age is 21.
What’s the minimum age to rent a campervan?
Drivers must be at east 21 years old. Additional drivers must meet the same requirement.
What type of fuel do the campervans use?
Our campervans run on either gasoline. This information is specified for each vehicle.
Do the campervans have a bathroom or shower?
No, our models are compact and easy to drive. You can combine the campervan experience with campgrounds or public facilities as needed.
Pick-Up & Drop-Off Locations
Where can I pick up and return the campervan?
We currently offer pick-up and drop-off in: Santiago, Puerto Montt, Punta Arenas, and Puerto Natales.
Can I drop off the campervan in a different city?
Yes! One-way rentals are available for an additional fee. Please check with us for availability and rates.
International Travel & Border Crossing
Can I cross into Argentina with the campervan?
Yes, we provide the required documents for border crossing. Please request them at least 7 days in advance. Additional fees apply
What do I need to enter Argentina with the campervan?
ou’ll need your passport and the documents we provide, which include the authorization document, international insurance, and rental agreement. We recommend checking if the specific border crossing you plan to use requires any additional personal documentation, such as the so-called “salvoconducto” or other permits.
Reservations & Payments
How do I book a campervan?
You can book directly through our website or by email or via Whatsapp. A 50% deposit is required to confirm the reservation.
What payment methods do you accept?
We accept bank transfers in USD or CLP, and credit card payments (a 4% surcharge applies to credit card transactions).
What is your cancellation policy?
Cancellations up to 30 days before pick-up are eligible for a partial refund. Please refer to our Terms & Conditions for full details.
On the Road Support
What if I have a problem during my trip?
We offer remote assistance via WhatsApp and phone. We'll also guide you to local workshops if needed, depending on your location.
Do the campervans have heating?
Yes, all our campervans come with stationary heating – perfect for chilly Patagonian nights.
Can I charge electronic devices inside the campervan?
Yes, you can charge your devices using the USB ports and the leisure battery system.
Travel Tips & Recommendations
Where can I sleep with the campervan?
You can stay at official campgrounds, wild camping areas (allowed in many parts of Patagonia), or safe overnight parking spots. Apps like iOverlander are great for finding locations.
What’s the best time of year to travel in Patagonia?
The high season runs from November to March, when the weather is milder. Demand is higher during this period, so we recommend booking in advance.
Do I need a 4x4 vehicle to travel through Patagonia?
No, a 4x4 is not necessary to travel through most of Patagonia. The main routes and popular destinations are accessible via paved or well-maintained gravel roads. Our campervans are compact and designed to handle Patagonian roads comfortably.
What’s more important is driving with caution, especially on gravel surfaces and during windy conditions.